Cookies Policy

Last updated: December 14, 2018

This Cookie Policy explains how Novalsys, Inc. (“we” or “us”) uses cookies and similar technologies to collect information whenever you visit and use our community engagement platform at or our mobile sites or applications (the “Services”).

By using the Services, you agree to our use of cookies and other similar technologies as described in this Cookie Policy.

Capitalized terms used in this Cookie Policy but not defined have the meaning set forth in our Privacy Policy, which also includes additional details about how we collect and use your information.

Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.

What are cookies?

Cookies are small pieces of text sent to your web browser by a website you visit. A cookie file is stored in your web browser and allows the Services or a third-party to recognize you and remember things like your personalized details or user preferences. They also help us learn more about how you use and access our Services so that we can make improvements and update product features.

Cookies can be "persistent" or "session" cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.

How we use cookies

When you use and access the Services we may place a number of cookies files in your web browser. We use both session and persistent cookies on the Services and we use the following types of cookies to run the Services:

Essential cookies

These cookies are essential in helping you move around the Services and use their features, such as accessing secure areas of our community engagement platform and mobile apps. Some examples of the essential cookies we use include:

  • Identifying you as being signed in to the Services and keeping you logged in throughout your session so that you don’t need to sign in each and every time you visit.
  • Authenticating users to prevent unauthorized access to the Services or fraudulent use of user accounts.

Preference cookies

These cookies allow websites and applications to remember choices you make and provide enhanced and personalized features, so that we can improve your experience of the Services and make sure that your settings are remembered correctly. Some examples of the preference cookies we use include:

  • Remembering your preferences and settings, such as your language preference.
  • Remembering that you have accessed the Services before so that any messages intended for first-time users are not displayed to you.

Analytics cookies

We may use web analytics services to help us understand how people use our Services so that we can make improvements and keep them up-to-date and easy to use. For example, we can see which features of the Services are most popular, identify when errors occur, and test different versions of a page or feature to see which one works best. Web analytics services use cookies to recognize your browser or device and, for example, identify whether you have accessed the Services before and what you have previously looked at or clicked on. This allows the web analytics services to track information, such as how many individual users we have and how often they access the Services. The information collected also helps us to analyze patterns of user activity and improve the user experience within the Services.

Third-party cookies

All of the cookies described so far in this Cookie Policy are “first party cookies”, which means they are set and controlled by us. Occasionally, third parties may set cookies on our Services which we do not control. These are called “third party cookies”. This may happen in the following circumstances:

Embedded Content

In some parts of the Services, we may include embedded content, for example from YouTube. When you visit a page with embedded content, the service provider (e.g. YouTube) may set its own cookies on your web browser to track the success of their application or to customize their application to you.


Cookies and other similar technologies, such as beacons, pixels and tags, help us market more effectively to users that we believe may be interested in our Services. They also help provide us with aggregated auditing, research and reporting, and know when content has been shown to you.

Social Media Functionality

Where you see the option to ‘share’ or ‘like’ content in the Services, the relevant social media company may set its own cookies. We also use Facebook’s commenting tool in the news section of our Services, and Facebook may set their own cookies if you use this feature.

We do not control the use of these cookies and cannot access them, as cookies can only be accessed by the party who originally set them. You should check the third-party websites for more information about these cookies. Some of the third parties who set cookies on our Services include (but are not limited to): Facebook, Google Analytics, Twitter, YouTube, Hotjar, HubSpot and Bluekai.

How to controle your cookies

If you'd like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser. You can learn more about how to block cookies by visiting

Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer through the Services, or store your preferences, and some of our pages might not display properly.

Managing analytics cookies

It is possible to opt out of having your browsing activity recorded by analytics cookies. We use the following analytics providers and you can opt out of their cookies by clicking on the following links.

Where can you find more information about cookies

You can learn more about cookies by visiting the following third-party websites:

If you would like more information about our use of cookies, you can contact us via e-mail at

Update to this cookies policy

We may update this Cookie Policy from time to time so please check this page occasionally to ensure that you are comfortable with any changes. If we make any material change to this Cookie Policy, we will provide additional notice to you, such as sending you an email, or displaying a prominent notice in a banner when you next access the Services. By continuing to use the Services after any changes come into effect, you agree to the revised Cookie Policy.